OASO returns

Erase and Rewrite: Returns

If a pen does not suit your screen or your hand, we want it put right. Returns go through the order page of the store where you bought it, which keeps refunds quick and trackable.

1. 1

   Open your orders

   Find the OASO order in your account and choose to return or replace the item within the return window shown there.

2. 2

   Tell us what happened

   Pick the reason and, if you like, email us too. Tips that skip or pencils that will not wake often have a quick fix.

3. 3

   Pack and drop off

   Use the label or drop-off code you receive. Keep the spare tips and cable in the box.

4. 4

   Refund or replacement

   Once the return is scanned, the refund or replacement is processed automatically.

Defective pen outside the window? Write to [email protected] and we will look at it case by case.